Shipping Info

We currently offer free shipping on orders over $50 to the following states via UPS 1-2 day shipping: Arizona, California, Idaho, Nevada, New Mexico, Oregon, Utah, and Washington. We have the ability to ship throughout the United States, but an added UPS shipping rate is required. Stay tuned for more delivery locations in the future. We do not ship outside of the United States.

Weekly Shipping Schedule:

All orders ship on Mondays. The order cut off is Sunday night at 12:59 a.m. If you have an urgent shipping request or question, please email us at info@stepladdercreamery.com and we will do our best to accommodate your request. 

As of Monday, Dec. 20, 2021, at 3:00 p.m. we are officially closed for all online holiday shipping. Any orders placed online after this specific date and time will be shipped on Monday, Jan. 3, 2021.

We will NOT be shipping the week of December 27, 2021.

We suggest ordering cheese no later than December 19 at midnight if you want it delivered for the Christmas and New Year's holidays. Shipping will resume Monday, Jan. 3, 2022. 

As a friendly reminder, cheese is perishable. We do our best to pack each shipment with care and amble ice packs, but please try to refrigerate your cheese as soon as your shipment is delivered. Cheese should be stored in a standard refrigerator or alternative cool storage. Cheese can be served at room temperature for optimum flavor and texture, but then put back in the fridge for storage. 

Heat Advisory (Summer Months)

During the summer months, extremely hot temperatures are causing delays in shipping and issues with our products, something we are unable to control. Here are recommendations for hot zone shipping when ordering our cheese online.

Option 1: Order your cheese online but ask us to hold shipping until these temps cool down a bit. Just remember that some cheeses like Chevre, Big Sur and Rocky Butte are seasonal and won't be available if put on hold past their season.

Option 2: Although we offer free ground shipping with UPS on orders over $50 in CA, AZ, NV, OR, WA, UT and ID, we suggest paying for overnight/air shipping to ensure the quality of your order. We understand it's expensive, but we are not able to fully guarantee your order won't arrive melty with the normal 2-3 day ground shipping in these high heats.

If you have other ideas or suggestions, please let us know. Thanks for your continued support!

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